Clinics & Services

• Chronic Disease Management

• Immunisation Clinics for prevention of diseases

• Family Planning appointments - coil/ implant fittings

• Screening appointments – cervical smears

• Smoking – help/support to stop/reduce

• Joint Injections (if appropriate)

• Health Checks

The surgery is committed to health promotion and the management of chronic disease. 

Please note - our GP's will not prescribe antibiotics for your dental abscesses. Please contact your dentist or ring 111 out of hours if your not registered with a dentist.

Test Results

Any tests undertaken will be dealt with promptly and you will be advised of the usual length of time before we could expect the results back.

In return we ask you to

• Ensure that you always telephone for your results
• Telephone between 2.00pm - 5.00pm when ever possible

Please note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

Register Online

As of April 2020, detailed coded access is available to view in your medical records. You are required to read the forms below and complete the application form which will then be verified by the practice.

Online Access Records - Explanation re: limitations

Patients who have registered for online access to their medical records can view all coded entries.  This includes demographics, list of medical problems, medications, allergies, immunisations, results and values (such as blood pressure readings and weight).

There are, however, some sections of the medical records which are not accessible to patients online.  These include documents (such as hospital letters); and consultation notes.  The reason for this is that these sections often contain a lot of medical language and abbreviations so it can be difficult to understand them correctly.  Allowing patients unrestricted access to these sections without proper explanation could, in some cases, be confusing, upsetting or even harmful.

 As it is not practical to tailor the online access settings individually, for each of our thousands of patients, as a practice we have to take the approach which is safest for everyone, including our most vulnerable patients.

 Anyone wishing a full copy of their medical records is still entitled to request this in writing – there is a form to complete, available from Reception. For a first request, there is no fee, however, for repeated or excessive requests, there is a fee of up to £50.

 We hope this is useful in answering your query.  If you feel you need more information from your medical records regarding a specific problem or consultation, please arrange to speak with a doctor. 

Patient Online Access Information Leaflet

• Before requesting online access please read the patient information leaflet above.

 Online Access Request Form

• For access to your medical records please complete the above form which will then be verified by reception. Please ensure you have read the important information on the back before completing the form.

 Online Access Request Proxy Form

• Proxy Consent allows a parent, guardian or carer access to another patients record to book appointments and order medication. The patient is required to give consent, however if the patient does not have the capacity to do so, this will be under the discretion of the practice if we are able to grant the access.

Social Prescribing Link Worker

Isolation Notes are available online from NHS 111, if you are self-isolating and need a note for your employer.

If you are off work due to a Hospital admission, a Sick Note can be issued by the Hospital to cover the period of time you were in the Hospital. Once discharged, your GP can issue a Sick Note, based on your Hospital discharge letter. If you think this is your situation, our Reception Team will assist you.

Please note a Sick or Fit Note can be backdated; please discuss this when you see your GP. Emergency or urgent appointments should not be used to request Sick / Fit notes.

Self-Certificate

If you have been sick for more than four days in a row, but less than seven, you can self–certify your illness using a SC2 form. You can obtain this form from your employer or the HMRC website. If you are unwell for more than four days you are advised to contact the surgery to assess your fitness to work.

Self-certification certificateDOWNLOAD

More than seven days off sick

If you’re off work sick for more than seven days your employer will normally ask for a Fit Note (or Statement of Fitness for Work) from your GP or Hospital Doctor.

How to count sick days

When you work out the number of days that you’ve been sick, you need to count all the days in a row you’ve been sick, including days you don’t normally work such as weekends and bank holidays.

Statement of Fitness for Work

The Doctor will provide you with a Statement of Fitness for Work (‘Fit Note’) if you are still not well enough to work. Your employer will most likely request this statement as evidence to support payment of Statutory Sick Pay (SSP).

Further information is available at the Direct.Gov website.

When do I need a Fit Note?

The NHS Information website provides further details about Sick or Fit Notes.

Fit for Work

Fit for Work can help supplement the advice an employee receives from their employer’s occupational health provider or through their own private insurance. It can also be used to supplement employers’ sickness absence policies and procedures. Fit for Work offers free, expert and impartial advice to anyone looking for help with issues around health and work. You can browse our online resources, chat online to a specialist advisor, email a question or call our free advice line on 0800 032 6235.

Private Certificates

If you or your employer require further information concerning your period(s) of illness , then your Doctor may require to issue you with a letter. Please note that a charge may apply for this service. Please check with our Reception Desk.

Travel Vaccinations

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.

There is further information about countries and vaccinations required on the links below: 

Europe & Russia	North America
Central America	South America
Caribbean	Africa
Middle East	Central Asia
East Asia	Australasia and Pacific

It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.

Travel Health Questionnaire

To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.

Travel Questionnaire

For more information visit: NHS Travel Vaccination Website

Travelling in Europe

If you are travelling to Europe the EU has published useful information for travellers on the European website.

Military Veterans

Armed Forces Serving Personal and Veterans ID Card

From 1st January 2008, all military veterans entitled to priority access to NHS care (including, hospital, primary or community care) for conditions associated to their time within the armed forces (service-related). However this is always subject to clinical need and does not entitle you to jump the queue ahead of someone with a higher clinical need.

A veteran is defined as: Anyone who has served for at least one day in the Armed Forces (Regular or Reserve), as well as Merchant Navy seafarers and fisherman who have served in a vessel that was operated to facilitate military operations by the Armed Forces.

A new ID card for Armed Forces veterans is being issued to help access specialist support and services. Anyone who has left the military since December 2018 will automatically be given one of the new ID cards. These cards will allow veterans to maintain a tangible like to their career in the forces.

All other veterans will be able to apply for a new ID card be the end of 2019 to mark their time in the armed forces.

For more information: https://www.gov.uk/government/news/new-veterans-id-cards-rolled-out-to-service-leavers

Information is also available through the Veterans Gateway: https://www.veteransgateway.org.uk/

Personalised Care for Veterans

NHS England and NHS Improvement together with the Ministry of Defence have published new guidelines for the personalised care for veterans in England.

Below is a patient leaflet which gives mire information. Eligible individuals may have a personalised care plan for all their health and wellbeing needs that is developed with him/her and a range of organisations including health, social care and military charities.

Personalised Care for Veterans Patient Information

Useful Information for Veterans

• Contact the Service Personnel and Veterans Agency www.veterans-uk.info or Tel. 0800 169 2277 as a one stop shop for all Veteran needs.
• Veterans Advisory and Pensions Committees (VAPCs) are regional, providing help and support to the service and ex-service community and making recommendations to all public bodies and the local community on the needs of veterans and their families. You can find out more here: www.veterans-uk.info/vets_advisory.html or Tel. 0800 169 2277
• The Royal British Legion - www.britishlegion.org.uk or Tel. 08457 725 725
• Confederation of Service Charities - www.cobseo.org.uk or Tel: 0845 504 6630
• Soldiers, Sailors, Airmen and Families Association (SSAFA) Forces Help - www.ssafa.org.uk or Tel. 0845 1300 975
• MOD Personnel MOD Medical Office (JPA Enquiry Centre) - Tel. 0141 224 6630
• MOD Health Gulf Veterans Helpline - Tel. 0800 169 4495
• Charitable Health Ex-Services Mental Welfare Society (Combat Stress) - www.combatstress.org.uk/help-you or Tel. 01372 841600

Contact is a group of charitable support and state organisations that have joined forces to enhanced mental health support available to the Armed Forces Community. This includes Big White Wall, Cobseo, Combat Stress, Help for Heroes, The Royal British Legion, Walking within the Wounded, the NHS, the MOD, the UK Psychological Trauma Society and Kings College London.

For more information visit the Contact website: Contact Armed Forces Support

Hearing Loss and Tinnitus Services

If you have acquired hearing loss and/or tinnitus relating to your time in service, additional support can be funded through the Royal British Legion Veterans' Hearing Fund. To access this you can be referred to the local NHS audiology Department or you can download an application form: VHF Eligibility Application Form

Veterans Hearing Fund

Mobility Equipment Support

The Royal British Legion has a Veterans' Mobility Fund which provides specialist wheelchairs, orthotic equipment and other mobility related items for veterans who have a service related serious physical injury and whose needs cannot be met through statutory services. Eligibility requires the condition to be attributable to service and typically applicants will be in receipt of a War Pension or relevant award under the Armed Forces Compensation Scheme.

For more information on Veterans Mobility Fund click here

For more useful websites click the links below:

• Armed Forces Covenant
• NHS Choices - Military Health
• NHS Choices Additional Help
• Mental Health Services for Veterans
• Veterans Trauma Network

Armed Forces Covenant

If the NHS service you are dealing with is unaware of priority treatment, you are actively encouraged to tell them about it and ensure you have told them that you have served. Failing that, you can enlist local health care commissioners, your local authority community covenant lead, or one of the national service organisations, such as the Royal British Legion, to support you.

Fore more information on the duty of care owed to service personnel, read the Armed Forces Covenant PDF.

• Military Covenant Serving Personnel

• Military Covenant Families

• Military Covenant Veterans

Non-NHS Services

Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:

• Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
• Insurance claim forms
• Prescriptions for taking medication abroad
• Private sick notes (1st 7 days of illness)
• Vaccination certificates

The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.

PLEASE BE ADVISED THAT DOCTORS ARE NO LONGER ACCEPTED AS COUNTER SIGNATORIES FOR PASSPORT APPLICATIONS