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Referrals
Helpful information and guidance for patients waiting for a hospital consultation, treatment or surgery.
My Planned Care
Millions of patients on the waiting list for NHS care will be able to access support and check wait times at their fingertips thanks to a new online platform called My Planned Care.
The platform will allow patients and their carers to access information ahead of their planned appointment, operation or treatment through the touch of a button.

NHS eReferral Tracking
NHS eReferral Tracking
If your Doctor has referred you to a Specialist for further care you will be asked to book your appointment using the ‘NHS e-Referral’ system. It’s fast, convenient and secure.
- The Manage Your Referral website is easy for patients to use. It allows them to book, check, change and cancel their appointments online
- Patients can take control and book their own appointment on a convenient date and time and at their preferred hospital or Clinic if there is a choice
- No more worried patients having to contact the Practice to find out what is happening with their appointment
You will normally receive a letter from us within 2 weeks giving details of how to book your appointment and any passwords you may need.
To track your e-Referral you will need the following details to log into the e-Referral website:
- Your date of birth
- Reference number – this will be on the first page of your letter
- Password – this will be on the second page of your letter
Telephone
You can also phone the NHS e-Referral Service line on 0345 608 8888 (open Monday to Friday, 8am to 8pm, and on weekends and bank holidays from 8am to 4pm).
Providing NHS Services
Kingswood Medical Centre
Clay Hill Road
Basildon
Essex
SS16 5AD
Telephone: 01268 663140