Zero tolerance statement 

As a Practice we are very aware that visiting your GP can, at times, be stressful and concerning for patients. Delays in obtaining appointments and delays in surgery times, due to unforeseen emergency appointments, can also add to these concerns.

We always strive to meet patient expectation and deliver the highest standards of healthcare. For the vast majority of our patients we achieve this, despite the finite resources and steadily increasing demand for services that exists today within the NHS. 

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.

In line with the rest of the NHS and to ensure this is fully observed we have instigated a Dignity at Work and Zero Tolerance policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Any patient who verbally abuses a member of practice staff will be sent a letter from the Practice confirming that this behaviour will not be tolerated. Any future violation of this policy may result in removal from the Practice patient list. The Police will be called in all cases of violence.

The Practice feels sure you will understand that proper behaviour is absolutely necessary for our staff and patients and that non observance will not be accepted.

The Zero tolerance Policy also covers online behaviour. Derogatory or hurtful comments about the practice or our staff, when posted online, can harm the trust and respect needed for a good doctor–patient relationship, and may lead to removal of patients from our list. If such comments are brought to our attention, you will be asked to remove them. We value feedback and encourage patients to share concerns directly with us so that we have the chance to listen, respond, and, where appropriate, make improvements. If you wish to make a complaint, please use our complaint’s procedure. We will only respond to complaints in accordance with practice policy.